ARP Brochure 2019 - Flipbook - Page 15
THE FUTURE
Manage the changing workload of Universal Credit migration
Expanding ARP enforcement to more Authorities
Expanding the ARP Fraud and Compliance team to more Authorities
Automation of work processes and procedures
Digital Transformation and channel shift
Develop easy to use intelligent forms getting the information right first time
Customer Services continuous improvement
Consultancy services
Resilience Services - e.g. Norwich City Council
