ARP Brochure 2019 - Flipbook - Page 3
introduction
The Anglia Revenues Partnership is
a truly unique partnership delivering
the Revenues and Benefits Services
for five partner local authorities as
equals rather than a separate entity
charging for services.
The partnership allows us to take the best practice
and experience from each of the five council
districts.
Taking the very best from each partner to deliver
the best services, the ARP is able to focus staff in
becoming experts in their field further their career
development.
Having achieved the alignment of systems across
the four back office locations, the ARP are now
focussing development by working with suppliers
to enhance the “Customer Journey” with straight
forward digital service available 24 hours a day
and automation of some back office processes,
reducing the amount of manual data input
required.
At the heart of the organisation is of course our
staff, of which many have worked at the ARP
since its inception. Together they are pioneering
innovative ways of working at a time of great
change in how Local Government Services are
delivered.
Paul Corney
Head of the Anglia Revenues Partnership
The Senior
Management
Team
Adrian Mills
Strategic Manager
Billing and Benefits
Jo Andrews
Strategic Manager
NDR, Recovery and
Enforcement
Stuart Philpot
Strategic Manager
Support
