ARP Brochure 2019 - Flipbook - Page 14
WORKING WITH US
The ARP has always been a great partner to work with and their input into our product
development has been very valuable.
ARP now have a very flexible service delivery model offering staff a choice of four office
locations and home working.
Dave Young, CAPITA
Critiqom has found working with the ARP invaluable when reviewing and developing our
own product offering as ARP have always valued best practice in the industry and have been
instrumental in giving feedback to new products or service improvements. ARP bring a true
collaboration approach on behalf of the councils they represent to ensure optimum service
levels and value for money are achieved.
Agnes Williamson, Senior Account Development Manager, Critiqom Ltd.
Universal Credit was introduced in Lowestoft in May 2016 and Anglia Revenues Partnership (ARP)
was an integral support during its implementation, ensuring success from the start. They helped
us build a network of local organisations that enabled us to quickly forge strong relationships to
better support our customers in their Universal Credit Journey.
As Universal Credit rolled out and expanded across the district, ARP responded positively
to continue to effectively support customers. They have also been involved both locally and
nationally, providing feedback to help Universal Credit develop and evolve.
Julia Nix, East Anglia District Manager, Department for Work and Pensions