Active Suffolk Impact Report 2020-2021 - Flipbook - Page 17
Don’t just take our word for it...
At Active Suffolk, we are proud of the work we do across the county. Our core values are at the forefront
of everything we do and the passion and ambition to achieve our aims are widely recognised. Our
achievements over the last year and the feedback received from our partners, despite dealing with
unprecedented changes because of the pandemic demonstrate this.
Every year, we send a Partner
Satisfaction Survey out to all our key
partners and stakeholders. Here are
just some of the key headlines taken
from the 2020 survey:
97% Agreed or strongly agreed
that working with us had a positive
impact on their organisation.
97% Agreed or strongly agreed
that they work with us due to our
reliability.
Over the next 12 months 97% of
our stakeholders agreed or strongly
agreed that we are important in
supporting them to achieve their
priorities and 91% agree that there
are more opportunities to work
together.
They’re supportive, their
values align with those of
my organisation, & their
ability to successfully
work in partnership.
Up
%
the
% in
last five
years!
81% Agreed or strongly
agreed that we had provided
adequate support to
address their organisations
needs during the COVID-19
pandemic.
93% Agreed or strongly
agreed that the
communications received
from us were beneficial to
their organisation.
Very responsive, flexible
& positive. Additionally,
very knowledgeable &
focussed on delivering
positive outcomes.
75
25
Our Net
Promoter
Score is now
81% Agreed or strongly
agreed that the impact
of their work increased
through working with us.
94% Agreed or strongly
agreed that we make
effective use of research
and insight.
A valuable &
necessary
resource
The team have been
brilliant to work with
& have most definitely
improved the activity
levels of some of our
patients.
The team are always
very professional,
knowledgeable & friendly
making it very enjoyable
when working together