Active Suffolk Annual Report 2021:22 - Flipbook - Page 18
Don’t just take our word for it...
At Active Suffolk, we are proud of the work we do across the county. Our core values are at the forefront
of everything we do and the passion and ambition to achieve our aims are widely recognised. Our
achievements over the last year and the feedback received from our partners, despite dealing with
unprecedented changes because of the pandemic demonstrate this.
Every year, we send a Partner
Satisfaction Survey out to
all our key partners and
stakeholders. Here are just
some of the key headlines
taken from the 2021 survey:
The Net Promoter
Score helps us to
determine overall
stakeholder satisfaction
and establishes how
likely they would be
to recommend us as a
service or key partner.
Our Net
Promoter
Score is now
Up
68
%
36
% since
2015
73% Endorsed Active Suffolk to
86% Agreed or strongly agreed that the impact of
colleagues in the last 12 months!
their work increased through working with us.
95% Agreed or strongly agreed that
73% Agreed or strongly agreed that we had provided
they work with us due to our reliability.
95% Agreed or strongly agreed that
the communications received from us
were beneficial to their organisation.
I have found Active
Suffolk to be proactive,
committed and
innovative
The insight newsletters
have been very well
received, its a good way to
find out what is going on
and share with colleagues.
adequate support to address their organisations needs
during the COVID-19 pandemic.
Over the next 12 months 95% of our stakeholders
agreed or strongly agreed that we are important in
supporting them to achieve.
Active Suffolk are really
responsive and supportive.
They have clear strategic
aims and deliver, We work
well together and will
continue to do so moving
forwards.
Active Suffolk are an
important part of the
system and perform an
important role in terms
of supporting collective
efforts to address
inactivity.
Where we have
collaborated on various
projects we have
worked well together.